![]() ![]() Emojis in Freshservice – the Rails 3 wayĮmojis are valid UTF8 characters and require 4 bytes to be stored and retrieved. ![]() ![]() For more on the MySQL and UTF8 story, you can read “ In MySQL never use utf8 ” blog post. A workaround was released in 2010: a new character set called “utf8mb4”. The real UTF-8 encoding needs up to four bytes per character. However, MySQL’s “utf8” encoding only supports three bytes per character. Our databases and the underlying tables were all created with utf8 encoding to ensure that a majority of characters are supported at the database level as well. The servers are hosted on four data centers – US East (US), Europe Central (EUC), India (IND), and Australia (AU). Nginx passenger-backed servers are hosted on the EC2 instances of AWS. Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change, and releases, and theasset management component helps organizations exercise control over their IT assets.įreshservice is powered by Ruby on Rails. Freshworks’ IT service management tool Freshservice enables organizations to simplify IT operations. ![]()
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